Tips for communicating via Service Now

To follow up on the change in communication with OCM, we want to share some tips when communicating via the Service Now ticketing system:

• You can expect an auto-reply generated by the system when you email a message to ocmhelp@umn.edu or ocmsoftwarehelp@umn.edu.
• We will share any updates via email, and, when resolved, you will receive another auto-generated email from the system.
• After a ticket is resolved, please do not reply to the auto-generated email unless you feel the issue is still not resolved and you need further assistance. While we appreciate your feedback and appreciation, replying just to say "thanks" will unnecessarily reopen the ticket.

If you have any questions, please email classrm@umn.edu or call the Hotline at 5-1086.