Waitlist troubleshooting

There are three common reasons why students on the waitlist are not automatically enrolled:

1. The “Auto Enroll from Waitlist” process has not run yet. 
• Remember, if you increase the number of seats OR a student drops from the class, leaving a seat available (that has a waitlist with students waiting), the Auto Enroll from Waitlist process will run overnight.
2. The student was justifiably not enrolled for a reason, and they received an email as to why they could not be enrolled.
• Wouldn’t it be nice if you could also see the message sent to the student? Well, you can! As a CCS scheduler, you have access to the system-generated emails sent to students when they auto-enroll from the waitlist process runs for a class, per term, on the UM Waitlist Email History page (Records and Enrollment > Term Processing Waitlist > UM Waitlist Email History). 
3. The “Auto Enroll from Waitlist” checkbox on the class section is NOT checked.
• If this box is unchecked, the Auto Enroll from Waitlist process will NOT run for that section. Instead, the class will look open for any student to enroll, even if there are students sitting on the waitlist.
• CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab. The checked box serves the following two functions: 
• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

TIP: Auto Enroll from Waitlist checkbox in CCS

As a reminder, the Auto Enroll from Waitlist checkbox must be checked on both the enrollment and non-enrollment sections of your class for it to be included in the Auto Enroll from Waitlist process, which runs nightly after registration begins. CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab.

The checked box serves the following two functions: 

• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

Waitlists for spring 2026

As a reminder, the auto enroll from waitlist process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. For spring, the auto enroll process will run for the final time on January 19, 2026 for all regular sessions and first half of term classes. The waitlists will be deleted on January 20, 2026.

TIP: To keep a record of who was on the waitlist for a class, and in what order, we suggest saving a copy of the list prior to its deletion. Also, if you want those formally waitlisted students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the waitlist first. 

Waitlist troubleshooting

There are three common reasons why students on the waitlist are not automatically enrolled:

• The Auto Enroll from Waitlist process has not run yet. 
• Remember, if you increase the number of seats OR a student drops from the class leaving a seat available (that has a waitlist with students waiting), the Auto Enroll from Waitlist process will run overnight.
• The student was justifiably not enrolled for a reason, and they received an email as to why they could not be enrolled.
• Wouldn’t it be nice if you could also see that message? Well, you absolutely can! As a CCS scheduler, you have access to the system-generated emails sent to students when they auto-enroll from the waitlist process runs for a class. 
• These messages are available, per term, on the UM Waitlist Email History page (Records and Enrollment > Term Processing Waitlist > UM Waitlist Email History). 
• The “Auto Enroll from Waitlist” checkbox on the class section is NOT checked.
• If this box is unchecked, the Auto Enroll from Waitlist process will NOT run for that section. Instead, the class will look open for any student to enroll, even if there are students sitting on the waitlist.
• CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab. The checked box serves the following two functions: 
• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

Waitlist troubleshooting

There are three common reasons why students on the waitlist are not automatically enrolled:

1. The Auto Enroll from Waitlist process has not run yet.
• Remember, if you increase the number of seats, OR a student drops from the class leaving a seat available (that has a waitlist with students waiting), the Auto Enroll from Waitlist process will run overnight.
2. The student was justifiably not enrolled for a reason, and they received an email as to why they could not be enrolled.
• Wouldn’t it be nice if you could also see that message? Well, you absolutely can! As a CCS scheduler, you have access to the system-generated emails sent to students when the auto-enroll from waitlist process runs for a class.
• These messages are available, per term, on the UM Waitlist Email History page (Records and Enrollment > Term Processing Waitlist > UM Waitlist Email History).
3. The “Auto Enroll from Waitlist” checkbox on the class section is NOT checked.
• If this box is unchecked, the Auto Enroll from Waitlist process will NOT run for that section. Instead, the class will look open for any student to enroll, even if there are students sitting on the waitlist.
• CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab. The checked box serves the following two functions:
• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

Auto Enroll from Waitlist checkbox in CCS

As a reminder, the Auto Enroll from Waitlist checkbox must be checked on both the enrollment and non-enrollment sections of your class for it to be included in the Auto Enroll from Waitlist process, which runs nightly after registration begins.

CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab.

The checked box serves the following two functions: 

1. Triggers the Auto Enroll from Waitlist process if a seat is available.

2. Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

Waitlists for spring 2023

As a reminder, the auto enroll from waitlist process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. For spring, the auto enroll process will run for the final time on January 16, 2023 for all regular sessions and 1st half of term classes. The waitlists will be deleted on January 17, 2023.

If you wish to keep a record of who was on the waitlist for a class, and in what order, we suggest saving a copy of the list prior to its deletion. Also, if you want those formally waitlisted students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the waitlist first.

Waitlists for spring 2023

As a reminder, the auto enroll from waitlist process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. For spring, the auto enroll process will run for the final time on January 16, 2023 for all regular sessions and 1st half of term classes. The waitlists will be deleted on January 17, 2023.

If you wish to keep a record of who was on the waitlist for a class, and in what order, we suggest saving a copy of the list prior to its deletion. Also, if you want those formally waitlisted students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the waitlist first.

Waitlist reminders

The auto-enroll process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. There are many May/summer sessions with various start dates.

As a reminder, you can keep a record of who was on the waitlist for a class, and in what order, by saving a copy of the list prior to its deletion. If you or the instructor wants those formally waitlisted students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the waitlist first.

Auto Enroll from Waitlist checkbox in CCS

As a reminder, the Auto Enroll from Waitlist checkbox must be checked on both the enrollment and non-enrollment sections of your class for it to be included in the Auto Enroll from Waitlist process, which runs nightly after registration begins. CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab.

The checked box serves the following two functions:

• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before Auto Enroll from Waitlist runs).

Waitlists for spring 2022

As a reminder, the auto enroll from waitlist process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. For spring, the auto enroll process will run for the final time on January 17, 2022 for all regular sessions and 1st half of term classes. The waitlists will be deleted on January 18, 2022.

Waitlists for spring 2022

As a reminder, the auto enroll from waitlist process will run for the last time the day before a session begins, and the waitlists will be deleted the first day of the session. For spring, the auto enroll process will run for the final time on January 17, 2022 for all regular sessions and 1st half of term classes. The waitlists will be deleted on January 18, 2022.

If you wish to keep a record of who was on the waitlist for a class, and in what order, we suggest saving a copy of the list prior to its deletion. Also, if you want those formally waitlisted students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the waitlist first.

May/Summer 2021 wait list reminder

The auto enroll process will run for the last time the day before a session begins, and the wait lists will be deleted the first day of the session. There are many May/Summer sessions with various start dates.

As a reminder, you can keep a record of who was on the wait list for a class, and in what order, by saving a copy of the list prior to its deletion. Also, if you or the instructor wants those formally wait-listed students to be able to register before other students, add departmental or instructor consent to that class section. Students would need to obtain a permission number before they register, and those permissions could be given to the students on the wait list first.

Instructors have received an email from ocmsched@umn.edu with this information as well.

UM Waitlist Email History page in Peoplesoft

The UM Waitlist Email History page in PeopleSoft allows you to see the system generated messages students are emailed (per term) each time the system tries to auto-enroll the student from a wait list into a class. This page can be helpful when troubleshooting why a student has not been auto-enrolled into the class from the wait list.

You can find this page by going to Records and Enrollment >Term Processing Waitlists> UM Waitlist Email History.

Use the Auto Enroll from Waitlist checkbox in CCS for summer and fall 2021

As a reminder, the Auto Enroll from Waitlist checkbox must be checked on both the enrollment and non-enrollment sections of your class for it to be included in the Auto Enroll from Waitlist process. CCS schedulers can find this checkbox on the UM CCS Maintain Schedule of Classes page > Enrollment Control tab.

The checked box serves the following two functions:

• Triggers the Auto Enroll from Waitlist process if a seat is available.
• Gives priority to students on the waitlist, so open seats are not taken by other students (before the Auto Enroll from Waitlist process runs).