Events in Astra Schedule must have an event status of “Scheduled” in order for them to appear on the Astra calendars. Events with a status of “Incomplete” (i.e., those missing Event Type, Customer, Customer Contact, or a room assignment on any meeting) will not display on the calendars, making the room appear available. Therefore, if you attempt to book that room for another event, you will find the room is actually unavailable, because the “Incomplete” event is holding the room.
When creating events, schedulers should take a moment to ensure the event record status is “Scheduled” and the event displays on the calendars. Additionally, schedulers can proactively find and resolve“Incomplete” events they may have unintentionally created by filtering for “Incomplete” events. Instructions for how to find incomplete events in Astra are available at the Astra iCoP website.
