Events in Astra must have an event status of “Scheduled” in order for them to appear on the Astra calendars. Events with a status of “Incomplete” will not display on the calendars, making the room appear available. Typically an event is incomplete because it’s missing the following:
- The Event Type
- The Customer Contact information
- A room assignment on any meeting
Therefore, if you attempt to book that room for another event, you will find the room is actually unavailable because the “Incomplete” event is holding the room.
When creating events, schedulers should take a moment to ensure the event status is “Scheduled” and the event displays on the calendars. Additionally, schedulers can proactively find and resolve “Incomplete” events they may have unintentionally created by filtering for “Incomplete” events. Instructions for
how to find incomplete events in Astra.
