Web site Tech Issue Resolved

Technical problems in submitting event requests and feedback comments
via the Classroom Website on January 11 have been resolved.



We apologize for any inconvenience.

Event Request Form Temporary Tech Difficulties

We are experiencing technical difficulties with the Event Request
submission form and feedback forms submitted via the Classroom website.



We regret any inconvenience that this may cause, and will resolve the problem as soon as possible.

Faculty Help Available from OCM Rapid Response Team

OCM RAPID RESPONSE TEAM - READY TO HELP FACULTY AS SEMESTER STARTS!



During the first days of the semester, Office of Classroom Management
technicians will be pre-positioned on the East Bank, West Bank, and St.
Paul campuses from 8 AM to 3:45 PM to provide rapid in-classroom
assistance to faculty in general purpose classrooms.



Any faculty member requiring assistance should contact the Classroom
Hotline/Support Line at 625-1086. The Classroom Hotline dispatcher is
in radio contact with the roving technicians from Classroom Technical
Services, and will expedite response to the request.

Important Equipment Notice for Users of Apple Macintosh Laptop Computers

If you are using a Powerbook G4 or MacBook Pro laptop that has a DVI
connector for use with an external display or projector, you will need
to use a DVI-to-VGA adapter to connect your computer to the laptop
cable found in Technology Upgrade Classrooms.



More information regarding the adapter you need to provide can be found
on the Classroom Instructions and Laptop Self-help Web page at http://www.classroom.umn.edu/index.asp?sid=52

Building Unlocking Problems

OCM sincerely apologizes to the students and faculty who were
inconvenienced by buildings and classrooms that were not unlocked in
time for the scheduled final exams on Saturday, December 17.



All classroom buildings should have been open at 7:00 AM on Saturday.
However, a number of doors were not unlocked in time for the start of
finals. We thank those who reported the problem to the Classroom
Hotline, and we apologize for the slow response time in getting these
doors unlocked.



OCM and FM Building Services are reviewing all applicable procedures to
make sure that this problem is fixed, and to develop more rapid
response measures for the future.



Again, we apologize for this problem. It should not have happened.



Sincerely,

Steve Fitzgerald

Director of Classroom Management

Classroom Access Problems Saturday December 16

The Office of Classroom Management sincerely apologizes for the delay
in opening several buildings and classrooms on the St Paul campus for
finals on Saturday, December 16.



We recognize the importance of having classrooms ready for exams, and
understand the adverse impact on students and faculty caused by this
unacceptable occurrence. OCM acknowledges our responsibility for all
central classroom issues, and this includes classroom readiness and
classroom access.



We appreciate those who called the Classroom Hotline to report the
locked doors, and thank them for the prompt notification which assisted
in correcting the problems.



Again, our apologies to faculty and staff impacted by this problem. We
will take a lesson learned from this and redouble efforts to prevent
any recurrence.

Classroom Hotline Extended Hours During Exams

The Classroom Hotline will operate on extended hours during Exam Week,
December 14 - December 20. Call 612-625-1086 for any classroom issue or
problem.



FINALS WEEK HOURS:



Mon - Fri: 7:30 a.m. - 6:30 p.m.

Saturday: 7:30 a.m. - 3:30 p.m.